Non-Returnable & Non-Exchangeable Items

Refunds or exchanges are not available for:

• Change of mind
• Incorrect product selection
• Dissatisfaction with the item

We strongly recommend checking all product details, including size, colour, measurements and specifications, before placing your order.

Our team is always happy to assist with sizing or product-related questions before you make a purchase.

Damaged, Defective, Incorrect or Stone-Missing Items

If your order arrives damaged, defective, incorrect or with a missing stone, please contact us at contact@helloanarah.com within 24 hours of delivery.

To help us investigate the issue, we kindly require:

• Clear photographs of the item.
• A complete, continuous and unedited unboxing video, starting from the sealed package and continuing until the issue is clearly visible.

We also photograph our products before dispatch as part of our quality-control and shipping records.

Why Do We Require an Unboxing Video?

We understand that recording an unboxing video may feel like an extra step. However, it helps us verify the condition of the parcel before opening and determine whether an issue may have occurred during transit.

Claims submitted without a continuous unboxing video may not be eligible for a replacement or store credit, as we may not be able to verify transit-related damage or missing items.

Once we receive your concern and the required evidence, our team will carefully review the case and determine the appropriate resolution.

Depending on the assessment, we may offer:

• A replacement item, or
• Store credit.

Please note that approval of a replacement or store credit is subject to verification of the claim and compliance with the requirements above.

ANARAH reserves the right to refuse any replacement request that does not meet our requirements, subject to applicable consumer protection laws.

We do not provide repair services, and our products do not carry a repair guarantee or warranty.

Store Credit

Store credit may be provided for approved cases involving:

• Damaged products
• Defective products
• Incorrect products

Terms & Conditions

• Store credit may be issued as a coupon code or applied directly to your account.
• Store credit is valid for 6 months from the date of issue.
• It is non-transferable and cannot be exchanged for cash, except where required by applicable law.
• It cannot be combined with other discounts unless specifically stated.
• Any purchase made using store credit is considered final sale, subject to applicable consumer protection laws.